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Pro Stitch of Cape Cod

 

FREQUENTLY
ASKED QUESTIONS


 


Do I have to pay in advance?

We do require a 50% deposit of your quote. This is so we can secure your garments with our distributors.

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How long does it take to get my order filled?

Your embroidered order can be processed within 7-10 days from date of approval and receipt of 50% deposit. There may be some exceptions depending on size of order and our production schedule. There is rush order service at an additional cost. Please contact us for more information.

For items requiring digitizing please allow 2-3 days for a price quote. Once you have approved the quote and have sent us a 50% deposit, allow 5-7 working days for your graphic to be digitized and a sample to be sent to you for approval. All designs, once approved will be embroidered onto your garment and processed within 7-10 days. There may be some exceptions depending on the size of your order and our production schedule.

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Can I see how my design will look?

For items that are digitized, we will provide you with a free design sample swatch to approve. For stock designs we will send you a proof of the design via e-mail. We will not begin production until we have your written approval and 50% deposit.

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Can I order a mix of different items, sizes and colors?

Yes, you may mix and match items as long as the design remains the same.

Headwear cannot be mixed with flats (shirts, sweats, towels, etc.). Headwear requires a spcial set up and special equipment. You can mix and match different headwear sizes, colors, and styles.

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Will my logo be used by another customer?

NO, Your logo is yours and it will not be sold to any other customer. We will have a copy of your logo on file for re-orders and will only process an order from an authorized rep. from your organization.

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How many colors are included in my embroidered design?

Your logo may include up to 7 different colors from our standard color palette. For designs with more than 7 colors, special colors and thread types are available at an additional cost.

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How do I find a garment?

Simply click on one of our catalogs and find the item that suits your needs. Please let us know the manufacturer, item number, sizes, and quantity that you need. We will give you a price and place the order for you. If you are not sure exactly what you want, just give us a call and we can help you decide.   -- Click here to see one of our catalogs..

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Can I have more than one embroidered design on my item?

Yes. You can have more than one design on your garment. There will be an additional cost for the extra design. Each design is quoted separately, please contact us for more info.

How do I order?

The easiest and quickest way to place your order is to call us o the phone between (9:00 a.m. – 5:00 p.m. EST).   You can also download our order form and fax or email it to us.

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How do I send my logo?

We want to make the order process as convenient as possible for you. You can either send your graphic via e-mail, or fax. If sending thru e-mail please send it in the following formats: JPEG, PowerPoint, PDF .

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Do you accept credit cards?

Yes, we accept Visa and Mastercard

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Why should I choose Pro Stitch of Cape Cod?

We pride ourselves with the excellent, personalized customer service that we provide. You, our customer, are our priority and we want you to be happy with your finished garments. Our prices are competitive and our embroidery is first quality.


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